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Welcome to St Mary's, Telephone House and the Bargate Medical Centre Surgeries  

Public Consultation on the future of the Bargate Medical Centre site extended until July

The public consultation on the future of the three surgery sites has now been extended to the 18th July. 

We held a series of open days at Telephone House Surgery during May to enable patients to see the faciliities for themselves and to ask us any questions they might have. If you have would like the opportunity to see the facilities at Telephone House Surgery then please contact Len Bates, Practice Manager on 02380 210292. 

The consultation is not just about the Bargate Medical Centre. Patients, residents and members of the public are to requested to review the following proposals, to consider the options and to let us know their views.  Please see the attached consulation document below.

Public Consultation May 2016

You can also give us your views by completing our on site survey. Click HERE to access

Please note that the surgery will be closed on Monday 30th May.

If you need urgent health care that cannot wait until the surgery re-opens then dial 1 1 1. Calls to the NHS 111 service are free of charge from landlines and mobiles. If you have a life threatening emergency then dial 999.


St Mary’s Group of Surgeries comprises 2 well-established, inner city practices with a combined list size of approximately 24,000 patients. The practice provides services under a Personal Medical Services Contract (PMS).

The main practice team is based in a purpose built two-story accommodation in the St Mary’s district of the city, adjacent to the City Centre and Docks. The practice also provides services from two branch surgeries, Telephone House Surgery and the Bargate Medcical Centre.

Telephone House Surgery is in the historic French Quarter of the City and was opened in February 2009. 

The Bargate Medical Centre is positioned at the rear of the Boots store on Above Bar Street and can be accessed from the store.  




As a group of dedicated professionals we are committed to providing and promoting excellent health care to all our patients within a caring environment.

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.


Access to your medical records

The NHS in England are introducing a new electronic record called the Summary Care Record (SCR), which will be used to support your emergency care. For more information click here. This will take you to a website which gives further information about the Summary Care Record – your emergency care summary.

Please read Your medical record and you. Statement of Intent.


Named Accountable GP for all patients

From the 1st of April 2015 all practices are required to allocate a named accountable GP to all patients. Our patients have been assigned a named GP and you can find out who this is at your next interaction with the practice. There will be no impact on the service you recieve regarding appointments or which GP you can see. The named GP will not necessarily be the one you see most.


Care Quality Commission

The Care Quality Commission is the independent regulator of all health and social care services in England.

Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets government standards of quality and safety.

They would like to hear from patients about the care they have received. 

Details are available from the CQC website link

or visit the CQC website at


St Mary's Surgery is now using SystmOnline which means you can book, cancel and view appointments as well as order your regular repeat medication online. This facility is available 24 hours a day, seven days a week.

For more details on how to make appointments and request repeat prescriptions online click on the icon below or click HERE.




 SystmOnline App for Apple Devices

Want to order repeat prescriptions and book appointments on the go?

Download the SystmOnline App from the App Store NOW!





Text Message reminders




You can now register to receive information by text message on your phone regarding appointments and health care.

If you wish to register for this messaging service please fill out the consent form.





Visit our facebook page - Like our facebook!


St Mary's Surgery Chaperone Policy


If you would like us to arrange for a trained chaperone to accompany you during your examination or treatment, please inform a member of the reception staff.




You may prefer to ask a friend, spouse or relative to accompany you for your appointment.


A full copy of the practice policy is available on request or can be accessed by clicking below

St Mary's Chaperone Policy





(Site updated 27/05/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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