Welcome to St Mary's Surgery and Telephone House Surgery
St Mary’s Surgery is a well-established, inner city practice with a list size of approximately 20,000 patients. The practices provides services under a Personal Medical Services Contract (PMS).
The practice team is based in a purpose built two-story accommodation in the St Mary’s district of the city, adjacent to the City Centre and Docks. The practice also provides services from its branch surgery, Telephone House Surgery. Telephone House Surgery is in the historic French Quarter of the City and was opened in February 2009.
In April 2013 we were awarded a contract to mage the GP services at the Bargate Medical Centre. The Bargate Medical Centre is positioned at the rear of the Boots store on Above Bar Street and can be accessed from the store.
As a group of dedicated professionals we are committed to providing and promoting excellent health care to all our patients within a caring environment.
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Access to your medical records
The NHS in England are introducing a new electronic record called the Summary Care Record (SCR), which will be used to support your emergency care. For more information click here. This will take you to a website which gives further information about the Summary Care Record – your emergency care summary.
Care Quality Commission
In November the Care Quality Commission (CQC) published ratings for all GP practices despite warnings they were misleading. 1200 GP practices were included in the highest risk category, based on data about prescribing, referrals and diagnosis rates.
We were inspected by CQC in December 2013 and found to meet the requirements of all of standards examined.
In September 2013 we had provided all the evidence that is required for the deanery Trainers Inspection. This is very extensive and more complicated in many respects than a CQC inspection as it is highly focused on clinical performance. We were recognised as providing an outstanding learning environment with trainers who are passionate about training.
We have had no concerns expressed to us by our local Clinical Commissioning Group (CCG) with whom we have an excellent relationship.
Despite this we have been scored by CQC as being in the higher level of risk. We have very considerable concerns about the way the data CQC used have been interpreted. In particular the response rate to an Ipsos Mori survey used to create the data was very low indeed.
In March 2014 we published the results from a different survey of 264 patients in the surgery. 85% of respondents stated that they were very satisfied or fairly satisfied with the care received at the surgery.
This is in contrast to the data presented by CQC based on responses from just 64 patients over the same period, half of whom had not visited the surgery for over a year when then completed the questionnaire. We would argue that 64 responses is not proportionally representative of a practice population of over 21,000 patients and the varied population we serve.
Please help us to help you, work with your GP and Practice and if you are not happy with the standard of care you are receiving discuss it with us. We are always willing to listen to ways of improving the care we provide you with.
In today’s society we are quick to complain and slow to praise – if you are happy with the quality of care you receive from the practice team, tell them. It has such a positive impact on the practice team who are responsible for delivering your care.
SystmOnline - NEW ONLINE SERVICES!
St Mary's Surgery is now using SystmOnline which means you can book, cancel and view appointments as well as order your regular repeat medication online. This facility is available 24 hours a day, seven days a week.
For more details on how to make appointments and request repeat prescriptions online click on the icon below or click HERE.
SystmOnline App for Apple Devices
Want to order repeat prescriptions and book appointments on the go?
Download the SystmOnline App from the App Store NOW!
Text Message reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
If you have a QR reader on your smart phone you can now access our website on the move.
Just scan the following code onto your phone.
You can get the QR reader app from iTunes or the Google Play Store.
(Site updated 24/12/2014)